✨Welcome to Thiyana Collection - Handcrafted Pure Silk & Traditional Weaves✨
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At Thiyana Collection, every product is carefully inspected before dispatch to ensure it meets our highest quality standards. Please read our exchange policy before placing your order.
By accessing or purchasing from our website, you agree to the terms outlined below.
All purchases made through Thiyana Collection are not eligible for return.
We request customers to review their order, dimensions, and specifications carefully before completing the purchase.
An exchange will be considered strictly and exclusively if:
To process any exchange request, a complete 360° parcel opening video is strictly mandatory.
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with:
* Requests received after 24 hours may not be eligible for exchange.
Once we receive your exchange request:
Thiyana Collection does not offer refunds under any circumstances.
We also do not provide:
✓ Only eligible exchange requests will be processed.
To qualify for an exchange, the product must:
Products that have been used, washed, altered, or returned without original tags will not be eligible.
At present, returns, refunds, and exchanges are not available for international orders due to customs and logistical constraints.
All international shipments undergo double quality inspection before dispatch.
If you need help with an eligible exchange request, please contact our customer support team with your Order ID, 360° parcel opening video, and product photographs:
Thiyana Collection
Tiruchengode, Namakkal, Tamil Nadu, India
Email Support
Support@thiyanacollection.comWhatsApp / Phone
+91 93629 55555