✨Welcome to Thiyana Collection - Handcrafted Pure Silk & Traditional Weaves✨
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Welcome to Thiyana Collection. We are committed to providing a seamless and trustworthy shopping experience. By accessing our website or placing an order, you agree to the policies outlined below.
These guidelines may be updated from time to time without prior notice, and the latest version published on our website will always apply.
Every order placed through our website is considered a request to purchase. Orders are confirmed only after successful payment verification and acceptance by Thiyana Collection.
We reserve the right to decline, cancel, or limit any order if required due to product availability, pricing errors, suspected fraudulent activity, or any unforeseen circumstances.
We make every effort to display our collections with accurate descriptions and high-quality photographs.
Every order is packed with care before dispatch. Estimated delivery timelines are provided for your convenience. Delays caused by courier logistics, weather, customs, or holidays are beyond our control.
International customers are responsible for import legality, customs duties, and local taxes. Customs clearance delays are outside the direct control of Thiyana Collection.
To maintain strict product quality and hygiene standards, returns or refunds are not accepted.
We offer product replacement / exchange only if the item delivered is:
To request an exchange, a complete, uninterrupted 360° parcel opening video is strictly compulsory.
⚠️ Submission Rules:
• Exchange requests submitted without a valid continuous 360° parcel opening video will not be eligible for review.
• All exchange requests must be reported within 24 hours of delivery.
Orders may be cancelled only before they are dispatched. Once the shipment has been packed and handed over to the courier partner, cancellation requests cannot be accepted.
All website content, photographs, videos, descriptions, logos, designs, and graphics are the exclusive property of Thiyana Collection. No material may be copied or commercially used without written consent.
The content on this website is intended solely for personal shopping purposes. Unauthorized scraping, automated harvesting, or commercial replication may result in legal action.
Thiyana Collection shall not be held responsible for delays or failure to fulfil orders due to natural disasters, floods, earthquakes, fire, epidemics, government restrictions, transport disruptions, labor strikes, power failures, internet outages, or customs delays.
While we strive to provide the highest level of service, Thiyana Collection shall not be responsible for any indirect, incidental, special, or consequential losses. Our maximum liability shall always be strictly limited to the value of the product purchased from Thiyana Collection.
These policies shall be governed by the laws of India. Any disputes arising from purchases made through Thiyana Collection or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Namakkal District, Tamil Nadu, India.
For any questions regarding our customer policies, products, exchanges, or your order, our dedicated customer support team will be happy to assist you:
Thiyana Collection
Tiruchengode, Namakkal, Tamil Nadu, India
Email Support
thiyanacollection@gmail.comWhatsApp / Phone Support
+91 93629 55555